Delivery & Returns
Orders for 'in stock' items received before midday each weekday (except public holidays) should be shipped the same day or next working day. We will ship to UK and EU addresses and any other international address where the shopping cart system on our website allows. Current regulations regarding transporting Lithium-ion batteries means we can only supply certain items to UK mainland locations, details are set out on the relevant listings. Shipping rates and choices will be quoted by the cart prior to checkout and depend on destination and weight. Overseas customers should select the country the order will be shipped to so that the correct taxes can be applied or deducted if applicable. UK and EU locations are catered for at checkout, all other worldwide customers should select one of the 'international' shipping options. BFPO (British Forces Postal Office) delivery is only valid if you enter a valid BFPO address including rank, service number and Op details.
The system will check stock levels when you select an item (or size of an item) and add it to the cart. If an item is out of stock you will see an 'out of stock' message. The out of stock message includes a feature whereby you can enter your e-mail address and our stock system will automatically e-mail you when the item is back in stock. You can still order an 'out of stock' item if you are happy to wait.
If you wish to double check to confirm stock availability, you can always give us a call on 08456 80 50 87 or 01753 869 003.
BFPO orders being shipped outside the EU will have the VAT removed by the cart as long as the destination country is outside of the EU and the country is entered at checkout. Please include the full BFPO address including rank and service number is included in the delivery detail field. Postage is charged per order, not per item. We reserve the right to use alternative shipping methods at our discretion. We can supply quotes to ship to other International destinations not in the shopping cart, please e-mail us for a quote: email@example.com
Some orders may be shipped directly from our suppliers if it is more expedient to do so, we will keep you informed about your order.
Any items being returned will be at the customers expense.
Please contact us first to confirm our return address.
All returned items must be in undamaged original retail boxes etc and must be in saleable condition. Boots being returned should only have been tried for size, if they have been worn and have creases in the leather they cannot be accepted as returns. When returning items please ensure you include the original sales receipt and write on it if you need a refund or exchange, including details of the exchange required if that is the case. Normally we will not charge you to send out an alternative order to a UK address on the first exchange. Any subsequent exchanges we will quote you a price for the additional carriage.