Our UK standard delivery starts at £2.50 depending on the weight and size of your order. Postage will be quoted at checkout based on your delivery address before you get to the payment page. Our standard delivery is usually Royal Mail 24 or 48 for UK orders.
Dispatch - Orders for 'in stock' items received before midday each working day (except public holidays) are usually dispatched that day or occasionally the next working day.
Delivery - Courier & Royal Mail Special Delivery is usually a next working day (following dispatch day) delivery, however, occasionally some deliveries and 'highlands and islands' in the UK may take a bit longer. Courier deliveries may require a signature. If you select the Courier delivery option we usually use UPS or similar, or Royal Mail Special Delivery.
We will ship to UK and EU addresses and any other international address where the shopping cart system on our website allows. Current regulations regarding transporting Lithium-ion batteries means we can only supply certain items to UK mainland locations, details are set out on the relevant listings. Shipping rates and choices will be quoted by the cart prior to checkout and depend on destination and weight. Overseas customers should select the country the order will be shipped to so that the correct taxes can be applied or deducted if applicable. If the order is being shipped outside of the EU the VAT will be deducted at checkout.
The system will check stock levels when you select an item (or size of an item) and add it to the cart. If an item is out of stock you will see an 'out of stock' message. The out of stock message includes a feature whereby you can enter your e-mail address and our stock system will automatically e-mail you when the item is back in stock.
If you wish to double check to confirm stock availability for an exchange, you can always give us a call on
01753 869 003.
Some orders may be shipped directly from our suppliers if it is more expedient to do so, we will keep you informed about your order.
Any items being returned will be at the customers expense. Goods must be returned in intact and in the undamaged retail packaging or box they were dispatched in with labels and tags etc intact.
All returned items must be in undamaged original retail boxes etc and must be in saleable condition. Boots being returned should only have been tried for size, if they have been worn and have creases in the leather they cannot be accepted as returns.